These Terms and Conditions apply to your use of cnhc.in and to the services arranged by Chanderwati Nursing Home Care (“CNHC”, “we”, “us”). By using our website or booking our services, you agree to these terms. If you do not agree, please do not use the website or the services.
CNHC arranges nurses, patient attendants (GDA), caregivers and elder care staff for patients and seniors at home. We match staff to the patient's needs, supervise the arrangement and provide replacement support as described in these terms. CNHC is not a hospital or an emergency service.
Availability depends on your location, the type of care, the shift and staff availability. A service is confirmed only when we confirm the staff, shift, start date and charges with you, by phone, WhatsApp or in writing. Enquiries and information on our website are not a guarantee that staff will be available.
You must give accurate and complete information about the patient's condition, medicines, mobility, allergies and the doctor's instructions, and tell us promptly about any change, such as a hospital admission, discharge or a change in the patient's condition. We plan care and match staff based on what you tell us.
Charges depend on the type of staff (nurse, attendant or caregiver), the shift (for example 12-hour day, 12-hour night or 24-hour live-in care), the patient's condition and the location. We explain the charges before care starts. Payment terms are as agreed at booking. Any price shown on the website is indicative until confirmed by us.
We try to match staff suited to the patient and your preferences, such as male or female. We cannot guarantee a particular individual. If a caregiver is unavailable or is not a good fit, please tell us, and we will try to arrange a replacement, subject to availability.
Changes to shift timings, duration or staff, and cancellations, follow the terms agreed at booking. Please tell us as early as possible so we can make arrangements. Any refund is as agreed at booking.
You may end the service by informing us as agreed at booking. We may withdraw staff or stop the service if the working conditions are unsafe, our staff are abused or harassed, the service is misused, or agreed payments are not made.
How we collect and use your information, including health information, is described in our Privacy Policy.
To the extent permitted by law, CNHC is not liable for any indirect or consequential loss, or for the progress or outcome of the patient's medical condition, or for events beyond our reasonable control. Our liability for any claim relating to our services is limited to the charges paid for the service in question. Nothing in these terms limits any liability that cannot be limited under applicable law.
We may update these terms from time to time. The “Last updated” date shows when they were last changed. Continued use of the website or services after a change means you accept the updated terms.
These terms are governed by the laws of India. Subject to applicable law, the courts at New Delhi have jurisdiction over any dispute arising from them.
Chanderwati Nursing Home Care
I-block, Hari Nagar Extn, Jaitpur, Badarpur, New Delhi 110044
Phone: +91 7303636182
Email: Info@cnhc.in