Privacy Policy | CNHC – Chanderwati Nursing

This Privacy Policy explains how Chanderwati Nursing Home Care (“CNHC”, “we”, “us”) collects, uses, shares and protects personal information when you visit cnhc.in, contact us by phone, WhatsApp or email, or use our nursing, patient attendant and caregiver services. By using our website or contacting us, you agree to the practices described here.

1. Information we collect

Information you give us. When you enquire or book care, we may collect:

your name, phone number, email address, city, area and address;
the patient's name, age and gender, and the care needed (for example nurse, attendant, night shift or live-in care);
health information that you choose to share, such as the patient's condition, diagnosis, discharge summary, prescriptions or the doctor's instructions;
your preferences, such as male or female staff, shift timings and start date;
the messages, documents and photos you send us on phone, WhatsApp or email.

If you apply to work with us. We may collect your contact details, qualifications, experience, work history and identity documents needed to verify you.

Information collected automatically. When you use our website, we and our service providers may collect technical data such as your IP address, device and browser type, pages viewed, time spent and approximate location, using cookies and similar tools (see section 6).

2. Health information

Health information is sensitive. Please share only what is needed for us to understand the care requirement and match suitable staff. We use it to plan the care and brief the nurse, attendant or caregiver assigned to the patient, who receives only what they need to do their job safely. Please do not send health documents through public or insecure channels.

3. How we use your information

to respond to your enquiries and give quotes;
to plan care, match and place staff, and arrange replacements;
to communicate with you about the service, schedules, payments and the patient's progress;
to supervise quality, handle complaints and resolve disputes;
to verify and manage the staff we place;
to understand how our website is used and improve it;
to keep our services safe, prevent misuse and comply with the law.

We do not send promotional messages unless you have asked for them or agreed to receive them. You can ask us to stop at any time.

4. Legal basis

We process personal information with your consent and as needed to provide the services you request. We handle it in line with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 and its rules as they come into force.

5. Who we share information with

We do not sell your personal information. We may share it with:

the nurse, attendant or caregiver assigned to the patient, as needed to provide care;
service providers that help us run the website and communicate with you, such as hosting, analytics and messaging services, who may use it only to provide those services;
government authorities, courts or other parties where required by law or to protect rights and safety;
another business, if CNHC is merged, sold or reorganised, subject to the same protection.

We may also share information with anyone else, with your consent.

6. Cookies, analytics and third-party services

Our website uses cookies and similar technologies. We use Google Analytics to understand how visitors use the site, and fonts that are loaded from Google, which means your browser connects to Google's servers and your IP address is received by Google. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.

When you contact us through WhatsApp or follow our social media links (Facebook, Instagram, LinkedIn, YouTube), those platforms collect and use information under their own privacy policies, which we do not control.

7. How long we keep information

We keep personal information for as long as needed to provide the service, handle queries and disputes, and meet legal, tax and record-keeping duties. After that, we delete it or make it anonymous.

8. Security

We use reasonable safeguards to protect information against loss, misuse and unauthorised access. No website or method of transmission is completely secure, so we cannot guarantee absolute security. If you believe your information has been misused, please contact us at once.

9. Your choices and rights

As allowed by law, you may ask us to:

tell you what personal information we hold about you;
correct or update information that is wrong or incomplete;
delete your information, unless we must keep it by law;
stop using your information for a purpose or withdraw your consent.

To make a request, write to Info@cnhc.in or call +91 7303636182. We may need to confirm your identity first, and we will respond within a reasonable time. Withdrawing consent may mean we can no longer provide some services.

10. Children

Our website is meant for adults. Where care is arranged for a child, the information should be provided by a parent or legal guardian, who confirms they have the authority to do so.

11. Links to other websites

Our website may link to other websites. We are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Please check this page for updates.

13. Contact and grievances

For questions, requests or complaints about this policy or your information, contact the Grievance Officer, Chanderwati Nursing Home Care:

I-block, Hari Nagar Extn, Jaitpur, Badarpur, New Delhi 110044
Phone: +91 7303636182
Email: Info@cnhc.in